If you are having trouble placing an order, feel free to call me and I can talk you through the process.
Phone 0800 650 100

We accept the following payment types:
Credit Card, Debit Card, Bank Deposit and afterpay.

Yes you can, just choose Direct bank transfer in the payment options during checkout.

To change your password go to your account, the My account tab at the top of the page.

Under Account details, there is a section for you to change your password.

Go to the My account page.

Under the login section click: Lost your password?

Enter the email address that you use to log in to our website.

Click Reset password.
Head over to your emails, you should have received a password reset email from us.
Follow the instructions in this email.

For same-day shipping we need to receive your order:

• Before 10 am Monday – Friday.

Orders received after these times will be shipped the following business day.
Orders received between 10 am Friday and 10 am Monday will be shipped on the Monday.

We don’t ship weekends or public holidays.

2-7 working days for New Zealand.

Please note that these delivery times are a guide only.

Delivery to rural and remote areas may take longer.

We offer Free Courier Shipping on all orders over $150.
North Island Courier Shipping $10
South Island Courier Shipping $15
All prices are in NZD.

Once your order has been booked on the courier we will send you an email with your tracking details.
Sometimes these emails end up in your spam folder. Please check here first.
If you cannot find your tracking number, please do not hesitate to Contact Us.

If you have purchased the wrong product and would like to exchange it.
Please contact us and we can help you.
To be eligible for a return/refund the item must be unused and in the same condition that you received it.

Waterfilters.co.nz return policy can be found here: Return & Refund Policy